Cover Customer Calls with a Retail Virtual Assistant
Answer customer inquiries, manage order questions, and coordinate returns for retail and wholesale businesses.
vGrubsA retail virtual assistant from GetCallers answers customer inquiries, handles order and product questions, coordinates returns and exchanges, and follows up on abandoned carts for retail and wholesale businesses. Your dedicated agent keeps customer communications covered so your team can focus on fulfillment.
Everything Your Retail Virtual Assistant Handles
A dedicated specialist trained on your tools, scripts, and brand - ready to deliver from day one.
Customer Inquiry Answering
Your agent answers inbound calls, captures the question, and provides product, stock, and order information per your guidelines.
Order & Product Questions
Order status, shipping, and product-detail questions are handled so customers get answers without waiting on your store staff.
Return & Exchange Coordination
Return requests are captured and routed to your fulfillment team with all the details needed to process them.
Abandoned-Cart Follow-Up
Follow-up calls re-engage shoppers who didn't complete checkout, recovering revenue that would otherwise be lost.
Your Agent's Daily Checklist
How Retail Virtual Assistant Works
From discovery to daily output in under 48 hours.
Tell Us What You Need
Share your workflow, tools, and goals on a quick discovery call. We map the exact tasks to hand off.
Get Matched in 24–48 Hours
We pair you with a vetted, English-fluent specialist trained on your software and brand script.
Scale On Demand
Pay weekly from $5/hr, ramp up or down anytime, and watch the daily reporting roll in.
How Many Leads Could Retail Virtual Assistant Generate?
Slide the dials to match your team size and calling hours. Each agent dials about 10 names per hour - we show the list size you need to supply and a best-to-worst lead range based on your list quality.
Based on ~10 calls per hour per agent with client-supplied, high-quality. Worst case: 1 lead per 14 calls. Best case: 1 lead per 10 calls. Your results depend on list quality, script, and industry. Estimates are conservative.
You supply the list. We recommend dialing from your own CRM data or a vetted, opted-in list so your agent calls good-quality names - not generic, burned-out data. Better list quality means more leads per dial.
No long-term contracts. Cancel anytime. From $5/hr per agent. You supply the list.
The Retail Virtual Assistant Difference
Responsive Customer Service
Every customer call answered live so inquiries don't pile up during peak season.
Recover Lost Revenue
Abandoned-cart follow-up brings shoppers back to complete their purchase.
Organized Returns
Return requests captured and routed so your fulfillment team can process them efficiently.
In-House vs. GetCallers
Retail Virtual Assistant FAQ
Common questions about our retail virtual assistant service.
Hire Your Dedicated Retail Virtual Assistant Today
Pay as low as $5/hr with zero long-term contracts. Get matched with a fully vetted, English-speaking remote caller or assistant in 24–48 hours.